Welcome to our online helpdesk!
Find answers to questions you might have right here.
What are your shipping rates?
Our shipping rates vary between the locations the orders are being shipped to, before check out you can preview the rate.
Where do you ship to?
We currently ship to US states and territories.
What happens if I provide an incorrect shipping address?
You can contact UPS Customer Service to request a delivery change.
Where can I find my order history?
Once you log in to your account on the Prime Meats website, your order history will be under the My Account tab.
We accept Apple Pay, Google Pay, PayPal, Venmo, Diners Club, Elo, JCB, and Shop Pay; along with standard credit cards like Visa, AMEX, and Mastercard.
When will my order arrive?
If your order is placed under the free standard shipping, it will take 1-3 business days to be processed, then 3-7 days to arrive. *Note that this estimation varies depending on which day the order was placed.
If your order is placed under express shipping, it will take 1-3 business days to be processed, and then 2-5 days to arrive. *Note that this estimation varies depending on which day the order was placed.
How do I track my order?
Your tracking link will be emailed to you once your order has been shipped.
What is the difference between grades/cuts?
The grades are the rating of tenderness, juiciness, and flavor of steaks, while the cut is the broken down sections of the steaks.
Why does marbling matter?
Marbling affects the steak's taste and texture by helping it stay tender and moist. When the steak is cooking, the marbling melts and gives the steak extra flavor.